Kemo IPTV 7-Day Money-Back Guarantee
Our commitment to quality ensures that technical issues receive immediate resolution, with refund protection if an issue cannot be resolved.
Guarantee Overview
Kemo IPTV provides a 7-day money-back guarantee for all new subscription packages. If you experience a genuine technical or service-related problem within the first 7 days of activation and our technical team is unable to resolve it, you are eligible for a 100% refund.
1. Eligibility Criteria
To qualify for a refund under our 7-Day Guarantee:
- The refund request must be submitted within 7 calendar days of your original payment confirmation.
- The customer must experience a verifiable, service-related technical issue (e.g., persistent server disconnection, inability to authenticate credentials on supported players).
- The customer must allow our 24/7 technical support team an opportunity to troubleshoot and configure your connection settings.
2. Non-Refundable Scenarios (Important)
Our guarantee is conditional upon genuine technical failure. Refunds are not issued for:
- Change of mind after active usage or lack of time to watch.
- Local network deficiencies caused by an inadequate internet connection (minimum 15 Mbps required for 4K streaming).
- Customer refusal to follow basic configuration steps provided by our support team.
- Subscription periods beyond the initial 7-day window.
3. How to Request Assistance or a Refund
If you experience technical issues, contact our support team immediately via WhatsApp at +212608524368. Provide your subscription details and a brief description of the technical issue. If our team cannot resolve the problem, your refund will be processed promptly to your original payment method.